Shipping & Returns
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges and delivery time estimates for your order will be calculated and displayed at checkout. We ship with UPS. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Magia Coffee ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Magia Coffee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Magia Coffee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
If you are unsatisfied with your coffee purchase from www.magiacoffee.com for any reason, please contact us at lic@magiacoffee.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.
Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.
To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
Damaged, Defective or Incorrect Order Return Policy:
If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at liz@magiacoffee.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.
Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.
Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.
Damaged, Defective or Incorrect Order Return Policy:
If you are unsatisfied with your merchandise (non-coffee) purchase from www.magiacoffee.com for any reason, please contact us at liz@magiacoffee.com within 30 days of delivery.
We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery.
In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.
If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.